Put your mind at ease

How much will it cost your business not to have the right technical support when you need it?

Our support team can cover all solutions that we deliver to you. We can also support most Power BI and SQL Server BI solutions regardless of who delivered them. Have full peace of mind knowing remote assistance is just an email away.

Our standard support hours are 9 AM to 5 PM, Monday to Friday. All prices are excluding VAT.

Premium

From £200

Per month (billed annually)
Get a quote
2 hours included per month*
£60 per additional hour
Support portal access for request management
Raise requests from up to 5 email addresses
Initial Response**
High severity: 1 hour
Medium severity: 2 hours
Low severity: 4 hours

Standard

From £150

Per month (billed annually)
Get a quote
2 hours included per month*
£60 per additional hour
Support portal access for request management
Raise requests from up to 3 email addresses
Initial Response**
High severity: 2 hours
Medium severity: 4 hours
Low severity: 1 day

Basic

From £100

Per month (billed annually)
Get a quote
2 hours included per month*
£60 per additional hour
Support portal access for request management
Raise requests from a single email address
Initial Response**
High severity: 4 hours
Medium severity: 1 day
Low severity: 2 days
* 50% of unused support hours are rolled over to the next month until the end of the contract term.
** All response times refer to business hours and days.